Terms of service

Product Statement: The Hip Hooray Company provides custom balloon arrangements for decorative purposes using high quality professional grade balloons. Client acknowledges that balloons are, by nature, temporary items. Some balloons can deflate sooner than expected, and can be adversely affected by wind, rain, sunlight, and mishandling. The Hip Hooray Company cannot guarantee the lifespan of the balloons once they are picked up/delivered/installed. All balloon sales are final sales.

Deposit and Booking Fee:  Full payment is required upon booking for installation/delivery dates within 30 days and buyer understands that 10% of the total invoice is non-refundable. For installation/delivery dates greater than 30 days, 50% of the total invoice is required as a deposit for booking your arrangement, and buyer understands that 10% of the total invoice is non-refundable. Final payment is due 30 days before your installation/delivery date. If final payment is not rendered, you forfeit your deposit and your arrangement will not be delivered. 

Cancellation Policy: Should you need to cancel your order, you must submit your cancellation in writing fourteen (14) business days prior to your event for a full refund of your paid invoice, less 10% of invoice for costs incurred.  Written cancellation requests received up to seven (7) business days prior to an event will receive a “raincheck” for the event and your deposit and fee will be applied to a future event. No cancellations can be made less than seven (7) business days of an event. Should you not adhere to this cancellation policy, the full invoice amount will not be refunded.

Rush Booking Fee: Any requests for production, delivery, and/or installation of a balloon arrangement within seven (7) business days of an event will be subject to an additional “Rush Booking Fee” starting at $25.00 dependent upon product and installation availability.

Change of Order: The Hip Hooray Company will attempt to accommodate change requests for additional balloons/arrangements added to an existing order. Any change requests must be received in writing at least three (3) business days before the event. Changes will be billed to the final invoice in accordance with the prices as listed for custom orders. Requests to remove items from an order cannot be accommodated.

Strike Fee: At the customer’s request, arrangements can be taken down for an additional “Strike Fee” in the amount of 20% of the total invoice plus mileage. The Hip Hooray Company will agree to remove your arrangement no later than 24 hours following the event, or at a date/time agreed upon between the parties. 

Weather Clause: If weather conditions cause a change in your event plans, The Hip Hooray Company will issue a “raincheck” if contacted up to 36 hours prior to the event. If The Hip Hooray Company is not contacted, the cancellation policy will remain in effect and the full invoice amount will not be refunded.

Damage Waiver: Although The Hip Hooray Company uses damage free products to install all arrangements, it is possible that damage to paint and/or structures may occur during installation and/or removal of an arrangement. The Hip Hooray Company will review and agree to an installation plan with all clients prior to installation. Client assumes the risk of damage due to installation and/or removal, and agrees to hold The Hip Hooray Company harmless for any damage that occurs.

CHOKING HAZARD WARNING: Children can choke or suffocate on uninflated or broken balloons. Adult supervision is required. The Hip Hooray Company is not liable for any harm or injury due to balloons once they are installed and/or delivered. Client assumes the risk of injury related to the balloons. Deflated and/or popped balloons should be removed and disposed of immediately to avoid injury.